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My Sharp Knives usually ships all orders within one business day of receipt. We try to ship same day any order which arrives before 12 noon PST. Orders received after 12:00 PST may be shipped the following day.
Carriers: My Sharp Knife freight carriers are USPS & USPS. All orders shipping to a P.O. Box or APO/FPO address will only be shipped via US Mail. Other carriers are available by arrangement. Please contact us with your request. These include, but are not limited to FedEx and DHL.
Shipping Address: The customer is responsible for providing My Sharp Knife with accurate shipping information for all orders. Any charges incurred with returns or extra charges billed by freight companies due to erroneous information will be billed to the customer.
Damaged Shipments: Shipping accidents do occur. If damage has occurred, please call us immediately with the invoice number and tracking number of the package. Please note the condition of the packaging and retain it in case the shipper requires an inspection. While our responsibility for damage ceases when the carrier accepts the shipment My Sharp Knife is available to assist you during this process. Please contact the carrier directly to make damage claims.
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